Thank you for shopping at KeM Innovate.
We take pride in the quality of our hardware products and want to ensure your satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
🔁 Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return:
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The item must be unused, undamaged, and in original packaging.
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A proof of purchase (such as an order confirmation or invoice) is required.
❌ We do not accept returns for:
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Items showing signs of use or installation
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Customized or special-order parts
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Downloadable software or digital items
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Gift cards
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Personal protective equipment (PPE), sanitary products, or hazardous materials
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Clearance or final sale items
💰 Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.
If approved, your refund will be issued to your original method of payment within 7–10 business days. Processing times may vary depending on your financial institution.
⏳ Late or Missing Refunds
If you haven’t received your refund:
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Double-check your bank or credit account.
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Contact your credit card provider — processing may take time.
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Check with your bank for potential delays.
Still haven’t received your refund? Contact us at [email protected].
🔄 Exchanges
We only replace items if they are defective or damaged upon arrival.
To request an exchange for the same item, please email us at [email protected] with:
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Your order number
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A description of the issue
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Relevant photos if available
🎁 Gifts
If the item was marked as a gift during checkout and shipped directly to you, you may receive a gift credit for the value of your return.
If the gift was sent to the purchaser first and then given to you, the refund will be issued to the original buyer.
📦 Shipping Returns
Please do not return products to the manufacturer.
To initiate a return, contact our team at [email protected]. We will provide you with the necessary return instructions.
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You are responsible for return shipping costs unless the item is defective or incorrect.
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Return shipping fees are non-refundable.
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For valuable items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
📬 Need Assistance?
For any questions regarding returns or refunds, please contact our support team at
📧 [email protected]
We’re here to help.